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Consumer Limited Warranty



Homelegance by Titan Limited Warranty period begins at the time the end-use consumer receives the product and expires 90 days thereafter. Consumer Limited Warranty provides coverage to original purchaser and does not apply to rental, commercial, business, institutional or other non-residential uses. Consumer Limited Warranty only provides warranty to products under normal indoor household use. Any improper care and use including, but not limited to, damage by the use of detergents, abrasives or other harsh cleaning agents automatically void Consumer Limited W66arranty. As Homelegance by Titan only provides services and warranties to its authorized retailers, consumers should discuss any Consumer Limited Warranty issue with the retailer they originally purchased the merchandise from.


SPECIAL WARRANTY ON UPHOLSTERED PRODUCTS:


Homelegance by Titan provides 1-year limited warranty on upholstered products including chairs, love seats, sofas and certain accent pieces to the original purchaser. Warranty period starts from the date of purchase for 1 year and is Non-transferable. It covers residential use only, not commercial, rental or industrial use. The original bill of sale from the retailer where goods are purchased from is necessary for the fulfillment of the warranty.

·         Frame: Homelegance by Titan provides 1-year limited warranty to consumers on frames of upholstered chairs, love seats, sofas, ottomans and certain accent pieces from the date of purchase so consumers are care-free from manufacturer defects such as poor material, shaky structure/mechanism or significant deformation in appearance. Homelegance by Titan will be responsible for reasonable and regular repair labor rate or provide replacement parts within 1 year from the date of purchase. the limited warranty applies only in normal usage condition and does not cover any misuse, abuse, or inadequate maintenance.

·         Leather: Homelegance by Titan provides 1-year limited warranty to consumers on leather from the date of purchase so customers are care-free from manufacturer defects such as cracking, peeling, dye transfer and seam slippage. Leather is like any natural product which has its own uniqueness and appearance. Therefore, as it only occurs in genuine leather, variations of shade and tone, such as scratches, notches or wrinkles, are considered normal rather than defective. Homelegance by Titan will be responsible for reasonable and regular repair labor rate or provide replacement parts within 1 year from the date of purchase. However, the warranty does not cover any improper or unapproved cleaning methods, especially unauthorized chemicals. Also, misuse, abuse, or inadequate maintenance voids warranties.

·         Fabrics: Homelegance by Titan provides 1-year limited warranty to consumers on fabrics from the date of purchase against manufacturer defects such as fraying or seam slippage. The Limited Warranty does not cover fabric shrinkage, tears, color fastness, wear quality, snagging and peeling and voids when chemical or improper cleaning is performed. Homelegance by Titan will be responsible for reasonable and regular repair labor rate or provide replacement parts within 1 year from the date of purchase. However, the warranty does not cover any improper or unapproved cleaning methods, especially unauthorized chemicals. Also, misuse, abuse, or inadequate maintenance voids warranties.

·        Cushioning & Sleeper Mattress: Homelegance by Titan provides 1-year limited warranty against loss of foam resiliency. All cushioning will naturally soften with normal use. This should be considered as normal wear and tear and not as a loss of resiliency or a manufacture defect. The Limited Warranty does not apply to conditions caused by physical damage, improper use or normal wear and tear after the original sale. Homelegance by Titan's obligation is limited to repair or replacement of any part covered under this warranty.

·         Sleeper & Recliner MechanismHomelegance by Titan provides 1-year limited warranty to consumers on sleeper and recliner mechanisms from the date of purchase so customers are care-free from manufacturer defects. Homelegance by Titan will be responsible for reasonable and regular repair labor rate or provide replacement parts within 1 year from the date of purchase. The limited warranty applies only in normal usage condition and does not cover any misuse, abuse, or inadequate maintenance.


DIRECT CONTAINER AND MIXED CONTAINER PROGRAM


For volume buyers who want to buy direct containers from oversea factories or mixed containers from oversea warehouses, please contact your Homelegance representatives.

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